Client Case Study
Why We Keep Checking In – We Called. We Texted. We Emailed. And… It Paid Off.
At WhiteStar, we know we can be that broker sometimes—calling, texting, emailing (then doing it again). But we only do it for one reason: because we know lenders change the rules all the time, and we don’t want our clients missing out on repricing or refinancing their home loan for savings. We want our clients to relax more with lower repayments and less pressure.
So yes, we’ll keep checking in—even if it’s been years—because a quick chat could put thousands back in your pocket.
The Situation
We knew their current home loan rate was too high and were confident we could improve things—maybe even with their existing lender.
But life gets busy. We all get bombarded with calls, and sometimes things just slip past.
When we finally spoke, it was a relief to be able to save these lovely clients money.
The Solution
When we finally connected, our senior broker Kelly got to work straight away. She reviewed the client’s situation and quickly confirmed that their home loan rate was almost 3% higher than what we could secure today. But it’s not just about spotting a better rate.
At WhiteStar, we combine deep product knowledge with years of experience placing clients with the right lenders. We know each lender’s credit criteria inside and out—so we’re able to match each client to the right product, the right structure, and the right lender. And if the client’s situation is slightly outside the box? That’s where our relationships and industry insight come in. We know how to position an application to give it the best chance of success.
After weighing up the options, Kelly secured a refinance that delivered a much sharper rate and a far better outcome for the client.
The Outcome
Interest rate reduced by nearly 3%
- Paid out a Credit Card
- Moved to a preferred lender
Monthly repayments dropped by $1,508
- That’s nearly $20,000 a year in savings
Worth a few emails and voicemails, don’t you think?
People often say, “I don’t want to switch—it’s a hassle” or “what about the costs?”
But here’s the truth:
Sometimes, we can negotiate a better deal with your current lender Other times, the cost of switching is tiny compared to what you’ll save And we’ll always tell you if it’s not worth doing
So, if we’ve been trying to get in touch—it’s not to bug you. Thinking about a Refinance? Let’s take a look together.
Whether it’s debt consolidation, a rate reduction, or simply making things more manageable, we’re here to help.
Why It Matters
It’s because we think we can help. And if we can’t, no worries—you’ll at least know you’re in a good spot.
Chat with a WhiteStar Mortgage Broker today.
See some of our recent reviews.