See what our clients have to say
Don’t just take our word for it, read about how our clients felt about their experience with us.
Great Service, Friendly team. Thanks Girls.
Helpful advice and guidance to build an investment portfolio for the future. Support with all aspects of refinancing and investing.
Great service Narrelle helped me understand all the paperwork etc.
Excellent service and communication by the Team. They made it so easy at my end. Well done Whitestar.
Maria was very friendly and easy to deal with. She made the refinance process not as daunting as l thought it would be. We are very happy with our new loan rate.
Can’t thank them enough. The fact you can still talk to them till 7 pm-ish is a big bonus for working couples.
A one stop shop where they were very friendly and easy to deal with. Not too pushy and very helpful.
I am pleased with the service provided by WhiteStar and will definitely recommend you to others.
Staff were always very helpful and prompt when I requested information via email.
My wife and I have been EXTREMELY impressed with Bec’s professionalism. She is knowledgeable, friendly and willingly shared her wealth of experience with us! Having been a senior exec with some of the worlds largest multinationals, I feel well qualified to make this comment… “Bec is a “keeper”!!!
Joanne was helpful, quick to organize the paperwork, kept me up to date with progress and of course answered all of my questions. Excellent!
I am happy with the way WhiteStar helped us out in setting up the Loan, properties and renting out so quick. I am happy the way WhiteStar keep ringing and following up in all areas.
Fantastic and life-changing. Will only go through Whitestar first for everything and recommend to everyone.
Clif made the whole process easy for us.
I would recommend WhiteStar (formerly Fundamental) to my family and friends, they are very professional, also happy to go out of there way
to make sure everything is going well, thanks WhiteStar..
From the initial contact to the last email from Eric confirming settlement the service has been impeccable. Always answered any queries quickly and professionally! Jo and Eric thank you, the service and dedication to our case you offered is rare thing these days.
The whole process took some time but with all the feedback from Whitestar in the process, it gave us confidence that they were on top of it.
The people that helped me through the different levels , were understanding and helpful at all stages. Also friendly and very patient. Thank you girls Emma and Katerina.
I contacted WhiteStar to find a loan to refinance my existing mortgage and settle with my ex-partner. Traditional lenders wouldn’t consider me due to not meeting their lending criteria. I was very impressed with the service from the outset. I was contacted regularly throughout the whole process. Everyone was very professional and friendly. Thank you, Joshua, Matt, Eric, and Bec you have made it possible for myself and my children to stay in the family home they have grown up in. Cheers.
Very pleased with the service and information given.
Angelic and team always helpful and informative. Return calls quickly helped with the urgency of renting our property prior to Christmas.
The process was good, but very time consuming and a lot of work done.
WhiteStar were outstanding. Fast, Professional and well organised they are highly recommended.
Excellent customer service. Always prompt with response to any queries which may arise.
Thank you to a Maria and team for persisting and getting me on this journey to refinance! Very happy with my new home loan!!
Excellent all round
Everyone went above & beyond during an already difficult time for us. Everyone was amazing! There are no words as to how great they
We have found every step of the process to be well managed and we have been kept in the loop from start to finish. A job well done! Thank you everyone.
Very helpful with all our questions. Even the stupid questions I had. Very punctual with responses.
Fantastic, l didn’t have to worry or do anything they did everything!!!
I found their service excellent and what they did for us to find us a cheaper interest rate. We were happy with the service.
We recently switched to WhiteStar and couldn’t be happier. Angelique has been very efficient,friendly and helpful. We also have a better deal on our investment property.
Thanks for helping me in my time of need. You found me a bank loan I can handle.
The whole experience has been a pleasure. Highly recommend.
Our first venture into property market and very happy with service. Particularly Angelique and Shelley who have been great.
The way the WhiteStar works makes life easier for the average person who doesn’t understand loans.
Great experience minimal stress to refinance home loan.
Went above and beyond my expectations! Excellent customer service.
Fantastic customer service. A pleasure to deal with and the whole team at WhiteStar are wonderful. Thank you for helping us with everything. Kind Regards Terry and Keryn.
Very happy – managed a complex situation and assists us in refinancing for debt consolidation.
The service was amazing, they were happy to call at a time that suited us, answer all our questions and clarify all the fine print. They managed to find us a bank that could tailor a package to our personal circumstances and consolidate all our loans into one. There was no stress involved and we were updated along the way. We will be using WhiteStar Group when we plan on buying an investment property.
WhiteStar Property (formerly Fundamental) make it easy, with someone always gliding you through each step.
Great service. Everyone I spoke to was very helpful.
This journey for me has been quite a long one. Clif Doyle (who retirement this year) first introduced me to property investment – something I thought I would never be able to be involved in. Finally a property came up that he thought I would be able to manage and with his persistent enthusiasm I agreed to get involved in the investment property scene. What a long journey it has been and the fabulous team of ladies from Whitestar have been there every step of the way. I am now the proud owner of my first investment property which settled yesterday yeah!!! Thank you Whitestar team for always being there for me.
Clif made it very easy – 2 great properties to choose from and a discussion over coffee of the merits of each.
I was rather anxious about getting all the stuff together, but Rebecca made it much easier.
Maria and the whole team have been exceptional and took on my goals as their own to deliver. I am extremely grateful and impressed by everyone at Whitestar. Maria fought long and hard to ensure that everything that could be done to secure my loan was done and she went above and beyond, at all hours. The whole team were friendly, helpful and a pleasure to deal with including Debbie on the phones and Kat and Bec. THANK YOU! for your exceptional service and for supporting my goals and dreams. Maria you have made a massive difference to my financial health and I am truly grateful.
They made the whole experience of purchasing an investment property easy and stress free.
Clif was very helpful, knowledgeable and was on our side! It was great having him work with us.
Has helped me get started with my first property, been very helpful and informative.
WhiteStar staff are friendly and provide information when requested. I am very happy with their services.
The service I received at WhiteStar is exceptional.
Joanne (my broker) excelled in finding a refinance solution to meet my current needs. The facility WhiteStar provides where you can upload financial/bank information online easily and quickly was a huge advantage. This meant I didn’t need to spend time downloading my bank/financial data and emailing it to my broker.
WhiteStar was constantly in contact with me regarding the status of my refinance and when a road block occurred due to someone making a spelling mistake on my home insurance policy, WhiteStar contacted my insurance company and sent me a link so I could fix the error online and just in time for the scheduled settlement date.
I greatly appreciate the excellent service I received.
Thank you Joanne and the team at WhiteStar for your great service!
My experience has been very positive, everyone I have dealt with has been very pleasant and helpful.
Joanne, Eric and the team at Whitestar were fabulous – was a longer than anticipated process but I would highly recommend their services.
Joanne, Lindy and Bec service was and is first class. Knowledge of the products and services second to none.
Clif was with us all the way from working out what we could invest in, showing us the option properties available at the time, sharing the exciting final inspection with us and after settlement service when it was needed.
Most professional and caring service I have ever experienced with a financial institution in over 35 years. Thank you Whitestar.
Staff are always, efficient, relatable, helpful and informative.
I dealt with Joanne C. and was always comfortable that she had my best interests at hand and was able to get me the refinance and access to extra funds which helped me. Jo will soon be assisting me again and I would also like to acknowledge Eric, who kept me up to date with the process and assisted me. Thank you to Jo C. and Eric. fantastic service.
Narelle was excellent on finding us a better rate, she made the process easy.
We are very bless for these lovely staff that assist us through the phone and internet and we don’t have to run around.
Great service would highly recommend Maria Lyons words are not enough, for getting my finances sorted couldn’t be happier and big thanks to all staff.
The friendly service, advice, and guidance from start to finish was first class and just the follow-up phone calls to see if I was happy with the way things were progressing was comforting. I would recommend your services to all my family and friends. Thank You Again
I cannot thank the team at whitestar enough. In particularly Jo C, Katerina and Eric you’ve made my life much easier now thank you so so much.I will definitely be using your services again.
Having used WhiteStar Finance a couple of years ago to refinance, we thought it was time to purchase another Investment Property in W.A. We were not sure if it was possible, however, due to Maria Lyons’ expertise, and with her support staff our wish was granted. Thanks again Maria, Bec and staff.
Everything was made very easy for us. Any queries were answered very quickly. Found the team very friendly, patient and professional.
All staff that I dealt with were friendly, professional and couldn’t do enough to assist with settlement. A+ service that couldn’t be faulted. Peter has been fantastic and made us feel relaxed. He is honest and professional and really knows his industry. Would definitely deal with him again.
Really professional and helpful.
We have 2 Investment Properties with WhiteStar and could not be happier.
Was initially contacted quite a few years ago. Took the plunge into an investment property and Whitestar have been very good from the start.
It’s been great from the start. Appreciated you getting us over all of the hurdles that popped up here and there. You always found us a way and still managed to get us a great product with any compromise.
WhiteStar arranged for us to purchase our investment property. They guided each step of the way and continually followed up to make sure we knew what was required and when. They have been readily available to answer questions and often made contact to see how we were going. They are a very thorough and professional team and we look forward to continuing buying investment properties through them.
They were so helpful and never left me hanging on. Kept me well informed.
THE TEAM AT WHITESTAR HAVE BEEN TERRIFIC & VERY PROFESSIONAL ALL THE WAY THROUGH OUR FIRST PROPERTY INVESTMENT. LOOKING FORWARD TO MORE IN THE YEARS TO COME.
In the short time I got to know most of the staff at WhiteStar they have always be very helpful in answering my questions.
Dealing with Whitestar was a very positive experience my application hit a problem at the last moment but the staff found a solution to every obstacle we came up against. Very happy with there follow up
I’ve had nothing but great support.
Well done every thing went smoothly with no setbacks or delays. They found a fantastic rate and a lender who meet our needs. Will use them again in about 3 years.
Staff are always friendly and helpful, easy to get in contact with. Very helpful and knowledgeable.
Thank you WhiteStar for your fantastic, professional and efficient work. The whole process was so easy for us and organised so fast by you. The refinancing will make a huge difference to our life. You got us a better term and rate that we ever hoped for. We could not recommend you more highly. Thank you WhiteStar!
The experience was very streamlined and easy to understand.
Maria Lyons along with Eric and Katerina at the WhiteStar team provided a very professional service and also educated us financially on how to better manage our finance. Maria and the team have saved a family from financial burden. Would highly recommend Whitestar financial ie:Maria Lyons to our friends and family. Thank you again Maria Lyons and God bless you always.
Meticulous, always contactable, efficient, made things happen, clear and concise with process and expectations. Fantastic outcome. Thank you!
Without this team, I would never have even thought I’d ever have an investment property as a single person.
Maria is a true asset to WhiteStar. She is the reason we will remain customers for life. Fantastic Customer Service. Extremely happy customers.
WhiteStar arranged everything for me, kept me up-to-date with what was happening. I would not have my finances if it was not for WhiteStar. No worries, no headaches. Thanks WhiteStar.
No one was able to help me with refinancing but WhiteStar went above n beyond to find the perfect deal. I would recommend to people I know. Thank you WhiteStar for an amazing work.
We have found Peter couldn’t be more helpful he’s always ready to answer any questions we have.
Easy going helpful when we had an issue they found ways to fix it and worked hard make sure ended up ok
Very friendly, very understandable step by step info…Very approachable broker Maria Lyons and communications wise..
Excellent job & good communication.
Narrelle, Eric, Zoe, and Kat all excellent. Enthusiastic, patient, respectful communicative in their respective roles and a joy to deal with.
Very understanding and patient. No question was silly and answered questions until I was confident and understood the answer. Provided feedback/status on loan process. Very satisfied with service provided esp from Rebecca.
Very professional and friendly.
It is great having experienced people to do all the work for you, it just makes it so much easier.
Clif provided detailed information and continual updates up to and after property settlement.
Each step was explained so clearly. Amazing,Personalised customer service, The outcome achieved has changed our lives financially for the better. Cant speak highly enough. Thank you.
Always provided with friendly and professional service. The plethora of moving parts involved in buying and refinancing were organised with high efficiency. Excellent customer service meant that I always felt valued and was comfortable in asking questions whenever necessary.
The staff were very helpful, I’m not the best at filling in forms, but they were very patient with me.
Friendly, knowledgeable, helpful and most of all not pushy.
Very friendly and extremely helpful. The whole experience was seamless and easy to understand.
Maria, Kat and Joe are the best you guys have in the industry, they are an asset to your company and DO NOT lose them.
Angelique has been fantastic right from the the start! This is our first investment property and Angelique has made everything so easy for us. Would recommend her to anyone.
I have found the whole refinancing process to be extremely efficient, streamlined & stress-free & would definitely recommend Whitestar to my friends & colleagues.
Service from beginning to end was great. We were always kept informed of the status of where thing were at either via phone calls, text messages or email.
The service from the team at WhiteStar has far exceeded our expectation during our refinance. Communication was great at all times & nothing was too difficult.
Everyone is very helpful and at any time they have been available to help get through paperwork and questions.
Every team member at Whitestar we have had the pleasure to deal with have excelled at customer service, often going above and beyond!
We have been with WhiteStar now for five years and found them courteous and professional.
It was good the staff at Whitestar were very helpful and always answered my questions when I spoke to them on the phone and made me feel at ease at the process of getting the loan.
Evelyn was awesome, helped us out to achieve what we wanted
Narrelle was simply great.
I would recommend white star to any one they help me with all the paperwork any questions I had.
Professional, patient and consistent. Had to deal with a few people at WhiteStar but always got the same level of service!
I could not have asked for anybody better than Marina and Katerina. They have the knowledge and amazing ability to make you feel special and nothing was ever a problem. Their service was exceptional.
WhiteStar Property Manager – Angelique Pearce has been a pleasure to work with she is very professional, helpful and always there to answer questions. We are very grateful thank you.
Extremely helpful and always there if you need.
Impressive, informative, effective are few words to describe their service.
From the first call Jo was absolutely brilliant never made me feel negative and was professional in every step of the process.
I could not have asked for better service. It was outstanding. Jo C is amazing. She helped us reach our goal and we can live a lot more comfortably without worrying where the next dollar is coming from. Exceptional. Will not hesitate to recommend to friends and family. Well done team Whitestar!
They were excellent. Very friendly and most importantly, very useful. Prompt email replies, and good communications with the other parties and me.
Professional and courteous service with numerous follow up calls to ensure everything went well.
Joanne C was very helpful and assisted us in all aspects of the process, and we are happy with the outcome.
WhiteStar made the entire process of refinancing extremely easy and straightforward for me and the service was incredible.
The experience with whitestar has been excellent and i do not think i could use anyone else as they have been very helpful and makes it so easy for me as i work fulltime and find it difficult to get to bank on a regular basis. The girls have done a exceptional job.
My deepest appreciation to Joanne C, Eric and Katerina. You all went beyond helping, you cared about us and didnt treat us like a number.All our debts are paid and we can breath again. I would recommend highly using whitestar group. They are truly amazing in helping out. If they could help me and i was drowning in debt they can help anyone. Big hugs to all.
Thank you so much for leading a competent, respectful and stress free application. I am so glad I turned to WhiteStar for assistance and they did not disappoint me at all. I found WhiteStar online and on a whim took a chance and that chance paid off in leaps and bounds. We couldn’t be happier with your service.or professionalism. Thank you so much, Narrelle and Eric were brilliant and very efficient.
Friendly and experienced team who worked hard to achieve the final result. to all the team a big thank you..mel and noelene.
I found the whole team really friendly and helped whenever I needed.the whole process was easy and accommodating to my needs thank you
I am very happy with the team of WhiteStar staff. You guys helped my family achieve the financial goal in a very hard time. Thank you so much.
Made it easy to choose the right property.
Great experience very happy customer.
A helpful and dedicated team of people who are always only a phone call away.
My dealings with Jo from the very start were a pleasure. She was friendly, helpful, accommodating and understanding to our requirements. She checked and double checked every step
I found the whole process easy and when I had trouble you were always there to help thank you for making it so simple.
Excellent 5 star service, friendly and professional staff, nothing is too much bother and the team go out of their way to assist you. Highly recommend Whitestar A+++++
Have dealt with Whitestar for about 18 months and more recently their Property Management team. I have been extremely satisfied with their service.
We didn’t even know we could invest in property until WhiteStar Property (formerly Fundamental) showed us the way and helped us find something that suited us and we couldn’t be happier. Smooth process and great results! Thanks!
Great service, wonderful people, they go the extra mile to help me. I am so grateful for there advice.
The whole process was very clear and easy to complete, with excellent support and attention to details. thank you! 🙂
Had great communication with all members that have helped me throughout my process
The staff at WhiteStar were excellent. They kept us informed of the progress of our refinance every step of the way and were extremely helpful and friendly.
I was previously with another Property Management group, and not happy. Since changing, I am thoroughly impressed with the service and outcome. Would recommend without hesitation.
Emma was absolutely fantastic! Very patient and she definitely had to be because it was just over a year since first contact was made. Thanks so much!
It was an absolute pleasure dealing with WhiteStar. They handled everything on my behalf and were diligent and professional in their dealings with me. I would recommend Whitestar without any hesitation whatsoever.
We found Whitestar to be very professional and informative with us and have helped us in the past and we know that they will help us along the way and into the future.
Our journey has been good so far but we have only just started our journey as we wait for our first renter. The staff have been very helpful, holding our hands and guiding us through these initial steps.
The process for us was quite extensive as we had a number of loans we wished to have renegotiated. The girls we worked with were very professional and always contactable.
Angelique was very diligent and patient, especially getting information in a timely manner from me.
I have found Angeliqe is diligent in her management of issues regarding my investment property.She has solved these promptly and in a professional manner while being friendly and helpful with my enquiries. My end of year statements were concise and sent to me timeously.
Were very pleased with the professionalism of WhiteStar property.
The communication and updates of every step of the process was amazing.
Very good !! Great friendly people who get the job done..
I am extremely satisfied with my experience from Whitestar services as I have been a customer for almost 10 ten years and nothing seems to be a problem. Thanks again
Professional, friendly and prompt service.
Whilst my application for additional finance was processed and supported well by Whitestars staff, the large amount of documentation required, by the lender, whilst understandable for a new borrower, seemed excessive for someone already a proven borrower with a faultless track record.
Every person involved exceeded my expectations and worked incredibly hard to make sure I was happy and organised. Emma, Eric and Bec were all brilliant.
Staff were very patient and friendly. Sometimes the communication between departments wasn’t always good but individual staff, particularly Shelley, Jo and Angelique were very good.
The team at WhiteStar were helpful even though it took longer than we were told to finalise our financial business we would recommend to family and friends to use WhiteStar.
Excellent customer service.
We were so impressed with the manner of which our property investment / loan refinance was handled. A very organised group/ team of professionals with the clients interests at heart . Excellent at what they do.Thank you. James was so gentle in his approach. He explained everything thoroughly and was always available when I needed to ask questions.
Always provided with friendly and professional service. The plethora of moving parts involved in buying and refinancing were organised with high efficiency. Excellent customer service meant that I always felt valued and was comfortable in asking questions whenever necessary.
We changed mortgage provider, to gain a better interest rate. The transition process very smooth thanks to the knowledgeable staff.
After getting nowhere with a bank I had dealt with for over 35 years, I found WhiteStar to be very efficient and professional, I got the perfect result!
WhiteStar has been very good to deal with.
Amazing service. Thank you Emma and Rebecca for holding my hand through the process, I had no idea what I was doing. You were both incredibly professional.
Staff were very friendly and professional. They answered all my questions and were very patient.
Extremely helpful, knowledgeable, thorough, patient and friendly. Whitestar have helped me achieve 2 goals: buying beach property and also an investment property. Highly recommend them.
We have always received fantastic service from the team at White Star. From emails to follow up phone calls, everyone has been really great to deal with. Nothing has been too much trouble. We have spoken to many of our friends about the service we have received over the years and the success we have had with all our financial goals.
This is my second time I have asked WhiteStar for assistance with my finances. I wouldn’t have used them if the service wasn’t excellent the first time. My oldest son is also a client & they have gone beyond to assist him obtaining his goal of an investment property.
It was difficult for us sometimes to get all the information together which made the process a little fraught.
Very good communication between us and the agent who looks after the Unit always very prompted to inform us if there’s anything going wrong or if the tenant is in need of anything.
Very helpful staff and know what they are talking about.
Always helpful, very professional. Would have prefered more contact and information and to deal with one person as that would be more personal.
Very helpful, friendly and competent. We were kept up to date with the progress resulting with a trouble-free conclusion.
Friendly, great service and WhiteStar people are very efficient at what they do. Thanks again! 🙂
I tried 5 different brokers at one stage though Jo was by far the best to deal with, friendly and extremely helpful. Was even more helpful then my conveyancer, I definitely recommend!!!
Very helpful, provide me with options that will benefit me. Will never go back to dealing with lenders directly.
WhiteStar were understanding and understanding from the first contact, and very patient with my many questions.
I have found the whole refinancing process to be extremely efficient, streamlined & stress free & would definitely recommend WhiteStar to my friends & colleagues.
Our experience with WhiteStar was simple and easy, the staff were friendly, helpful and efficient. We would definitely use them in future, and recommend them to any family and friends.
Thank you WhiteStar Team From Darren & Melanie
Friendly service . Knowledgeable staff!! Thanks Joanne C for going through all the option an for your patience with all our questions!!!
I have been with WhiteStar finance for quite some time and they are always extremely helpful and easy to deal with in getting the best outcome for me.
From the first call, Jo was absolutely brilliant. Never made me feel negative and was professional in every step of the process.
My experience with WhiteStar has been the one and only time I’ve actually enjoyed working with people in the finance business.
Excellent service and very professional very organised and quick to get things done took a lot of the stress off the customer thank you.
- Ground Floor, 88 Ricketts Road
- Mount Waverley, VIC 3149
- 1300 652 842
- Monday - Friday: 9am-5pm
- Saturday - Sunday: Closed